FAQ's

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Ordering with us is easy! Here are three simple steps:

  1. Order Swatches: Start by requesting swatches to explore our beautiful range of options.
  2. Get Rough Measurements: Take rough measurements or email us your floor plans to get started.
  3. Place Your Order: You can place your order conveniently in three ways - online (coming soon), over the phone at 1800 081 654, or by emailing your order to admin@drapeco.com.au.

Remember, we offer full-service design assistance, and we are also available to support you if you prefer a DIY approach. Rest assured, with us, you'll always receive a professional and top-notch product.

We have a 5 day cooling off period for ALL online orders, in case you change your mind and want a full refund no questions asked. After 5 days, we cannot cancel or refund your order due to the nature of custom made, but check in with us because if we haven't yet cut your fabric, we can make an exception, we are flexible & nice like that.

We are dedicated to customer satisfaction, so we guarantee your DrapeCo/Pret-a-Portiere branded products with a 6-year warranty. We guarantee to repair, replace or offer a refund if the product fails to operate or has defects in materials or workmanship. Note tracks/hardware and fabrics/curtains made using other brands and companies are covered by manufacturer's warranty. This guarantee does not cover misuse, alterations or re-instalment, or fading. NOTE: Commercial and rental properties have a different warranty, contact us for information. Failure of product to operate, defects in materials and workmanship, supplied colour different to sample colour, damage noted upon delivery are all valid but only for the original purchaser of the product.

We accept online payments via Visa, PayPal, Mastercard. We also offer Humm & Brighte Interest free payment plans.

We offer free shipping Australia wide!

Yes, please contact us for a shipping quote.

The turn around time for curtains is 4-6 weeks and Roman blinds are 6-8 weeks. Roller blinds are 3-4 weeks.

Depending on your project and how many windows you have to furnish, the design phase could range from a few days to several weeks, depending on your specific requirements. The design phase involves selecting the type of window covering, fabrics and colours. Once the design is finalised, a check measure will need to be done to ensure correct measurements. Installers can sometimes be booked out 2 weeks in advance, so this is necessary to be taken into consideration.

Yes, we take on commercial projects. Please contact us to discuss your project and discover we can best help.

Contact us on 1800 081 654 or email admin@drapeco.com.au - Why not book a consultation or a time to chat.

No! Close enough is good enough to the purposes of ordering. We will work with you afterwards to get your precise dimensions. Don't worry we have been doing this for 10+ years, we will take the guesswork out of it for you.

Yes! We can organise the installation for you at an additional cost and provide full project management from start to finish. Our team will handle all aspects of the installation process, ensuring a smooth and hassle-free experience for you.

Yes, we offer measurement services. We can assist you in measuring your space through a virtual consultation. As part of this service, we can provide you with a tape measure and laser measure to assist you in taking accurate measurements. Our team will guide you through the process to ensure that you obtain precise measurements for your project.

Yes, we will organise complimentary check measures for projects over $2k and in a metro area. A professional installer will take accurate measurements and assess all specifications before proceeding with the project. If your project does not meet these criteria, we can assist you with a virtual check measure. In this case, our team will guide you through the process remotely to ensure that you obtain precise measurements for your project.

Determine whether you want your curtains to be mounted on the ceiling or wall. This decision affects the measurement process. However, we do recommend you get both measurements in case you change your mind after the fact.

For the width measurement, measure the distance between the desired endpoints, such as from one architrave to the other or beyond if you want the curtains to extend beyond the window. Adding an additional 20-30% to this width measurement will account for stack back, depending on the heading style you choose. Stack back refers to the space required for the curtains to stack or gather when open. However, you can adjust the percentage based on your chosen heading style and the desired fullness of the curtains.

For the drop measurement, measure the distance from the ceiling to floor. For wall mount, measure from the top of the curtain track/rod or the desired starting point to the floor.

Remember to consider any obstructions, such as furniture or radiators, that may affect the curtain length or width.

When measuring for Roman blinds, it's essential to consider your specific needs and preferences, including whether you want the blinds to be installed in the reveal or wall/ceiling-mounted.

For a reveal measurement, measure the width inside the window reveal from one side to the other at the top, middle, and bottom. Take the smallest width measurement as your final width to ensure the blind fits within the reveal. Measure the height inside the reveal from the top to the bottom at the left, centre, and right sides. Take the longest height measurement as your final height to ensure adequate coverage.

For a face fit or ceiling fix measurement, measure the width from architrave to architrave. Measure the height from the top edge of the coverage area to the desired endpoint, such as the windowsill or bottom of the window.

Take note of any obstructions, such as handles or window locks, that may affect the blind's operation or installation.

Also keep in mind the stack height: If the Roman blinds are raised completely, they will create a stack at the top – which can vary between 23cm-28cm. Consider the stack height and ensure there is enough clearance above the window to accommodate it or the window is big enough that the stack will not compromise your view or natural light.

When measuring for roller blinds, it's essential to consider your specific needs and preferences, including whether you want the blinds to be installed in the
reveal or wall/ceiling-mounted. 

For a reveal measurement, measure the width inside the window reveal from one side to the other at the top, middle, and bottom. Take the smallest width measurement as your final width to ensure the blind fits within the reveal. Measure the height inside the reveal from the top to the bottom at the left, centre, and right sides. Take the longest height measurement as your final height to ensure adequate coverage.

For a face fit or ceiling fix measurement, measure the width from architrave to architrave. Measure the height from the top edge of the coverage area to the
desired endpoint, such as the windowsill or bottom of the window.

Take note of any obstructions, such as handles or window locks, that may affect the blind's operation or installation.

Depending on your needs and preferences, you can measure from the architrave to the architrave to the window and add 20-30% for stack back or if you are wanting full wall-wall coverage you can measure from one side to the other. We will make all the relevant deductions.

Yes, you can. You will need a pencil, screw driver, measuring tape, carpenter’s level, power drill and drill bits, fasteners specific to mounting surface. We have multiple installation guides for various window furnishings that we can provide for DIY installation.

Call us on 1800 081 654 or alternatively book a free virtual chat. You can email us too, admin@drapeco.com.au

Custom made/made-to-measure products cannot be refunded due to change of mind. Therefore, it is important that you are sure of your decisions before you finalise your purchase. We are happy to change or cancel orders as long as you contact us within our 5 day cooling off period 24 hours from the date and time the order was submitted to us.

Did you do everything right but just changed your mind about the colour or fabric? If you would like to select a different fabric, we will offer you to purchase a new product in a different colour or fabric at 20% off. (Offer valid for 30 days after order date and must be replacing the original window treatment purchased, no changes acceptable to dimensions).

We ship via express road with TNT and other couriers and typically takes 2-5 business days. Regional areas may take longer or may only be delivered to the closes depot.

The lead time for curtains is 4-6 weeks and Roman blinds are 6-8 weeks from the date you confirm your project specifications.

Your order will be delivered within the above lead times

The turn around time for curtains is 4-6 weeks and Roman blinds are 6-8 weeks.

Depending on your project and how many windows you have to furnish, the design phase could range from a few days to several weeks, depending on your specific requirements. The design phase involves selecting the type of window covering, fabrics and colours. Once the design is finalised, a check measure will need to be done to ensure correct measurements. Installers can sometimes be booked out 2 weeks in advance, so this is necessary to be taken into consideration.

We are dedicated to customer satisfaction, so we guarantee your DrapeCo/Pret-a-Portiere branded products with a 6-year warranty. We guarantee to repair, replace or offer a refund if the product fails to operate or has defects in materials or workmanship. Note tracks/hardware and fabrics/curtains made using other brands and companies are covered by manufacturer's warranty. This guarantee does not cover misuse, alterations or re-instalment, or fading. NOTE: Commercial and rental properties have a different warranty, contact us for information. Failure of product to operate, defects in materials and workmanship, supplied colour different to sample colour, damage noted upon delivery are all valid but only for the original purchaser of the product.

Yes, we can line ALL our curtains even sheers with attached lining. We can also add interlining, which is a 3rd soft middle layer for added fullness & insulation. Or they can simply be unlined. Select your preference from the option to add lining. Also, the ONLY acrylic backed fabric we have is our 100% blockout lining. Aside from this ALL our fabrics are chemical & acrylic free, so they won't crack or turn to dust a decade later.

Yes, we can make ALL our designs into double curtains. It's simple, buy 2 sets of curtains in any combination you want, and order from our double rod/track options.

Yes S-Fold is offered as a heading style for ALL our fabrics. Some fabrics suit S-Fold better than others, speak to our design specialist for expert advice if the perfect wave fold is important to you.

We offer various header styles. Our most popular are Inverted Box Pleat, Casual Wave, Double Pinch Pleat, Triple Pinch Pleat, Euro Double Pinch and S-Fold. We can also do Rod Pocket, Tab Top and Eyelet/Ring Top.

We have 3 curtain length options, no puddle, kissing and a puddle. No puddle is a functional option for high traffic areas. The curtain should just touch the floor or sit 1.5cm above the floor. Kissing is ideal for uneven floors and creates a more formal look. The curtain should rest approx. 2.5cm on the floor. Puddling adds extra length to your curtains providing opulence and style. Add 5-15cm for drama, 15-25cm is best on non-functional panels, and 35cm is the maximum recommended puddle to add that extra drama.

Yes we do! Request a catalogue now by calling us or go to our contact us page. You can also email admin@drapeco.com.au

Tracks and rods will come ready made, custom made to your specific measurements to fit your space. The finials and brackets will come separately and need to be fitted
during installation.

We partner with mills around the world to bring you our own collection of fabrics, and window treatment artisans to bring you custom drapery, curtains and blinds. We also partner with designer window treatment brands for other brands of fabrics, blinds, hardware and motorisation options, ensuring that you get access to everything you need when you enlist our firm to dress your windows. DrapeCo's team of experts can help you choose the right curtains for your home and measure your windows, ensuring you get perfect curtains the first time. DrapeCo allows you to design your own curtains, choosing the fabric, colour, and style to create the perfect curtains for your home. Our pricing is also transparent, so you know exactly what you're getting. This is not always the case with other online retailers, where prices can be hidden or confusing. You can also order any other fabric brand through us.

Yes! DrapeCo curtains are made to measure, so you can be sure they will fit your windows perfectly, giving you the freedom to create the perfect curtains for your home. DrapeCo offers high-quality, designer-custom made, curtains and blinds, offering a wide variety of fabrics and styles to choose from. Our team of drapery experts will help you design the perfect curtains unique to you and your home.

Absolutely! Lining a sheer curtain can add privacy, insulation, and a more finished look to your windows.

We have 3 lining types: blockout, cotton, triple weave and interlining.

Blockout lining: This type of lining is made from a heavy, opaque fabric that blocks out all light. It is a good option for bedrooms or areas where you require complete darkness.

Triple weave lining:
This type of lining is made from three layers of fabric, which provides better insulation and noise reduction than a single layer of fabric. It is a good option for rooms that need extra privacy or soundproofing.

Cotton lining: This type of lining is made from a lightweight, breathable fabric that allows some light to filter through. It is a good option for living rooms or dining rooms where you want some privacy but still want to let in natural light. You can choose from lightweight or heavy cotton lining.

Interlining: This type of lining
is made from a lightweight, non-woven fabric that is used to add body and weight to sheer curtains. It is a good option for sheer curtains that are too sheer or lightweight.

We offer Roman blinds and roller blinds. The main difference between Roman blinds and roller blinds is the way they fold up and the different fabrics they are made of. Roman blinds fold up in pleats, while roller blinds roll up into a cylinder. Our Roman blinds are made from soft fabrics rather than roller blinds that are made of a canvas, which gives them a more formal look.

There are 3 control mechanism options: manual control, cordless control and automatic control. Manual control is the most basic type of control mechanism, and can be achieved using a pull cord or chain. Cordless control is a more convenient option than manual control, and it is becoming increasingly popular. Cordless control mechanisms can be activated using a remote control, a wall switch, or a motion sensor. Automatic control is the most sophisticated type of control mechanism, and it is typically used for Roman and roller blinds that are large or located in hard-to-reach areas. Automatic control mechanisms can be programmed to open and close the blinds at specific times, or they can be activated by a variety of sensors, such as light sensors or motion sensors.

Yes, our blinds are custom made uniquely for your space. Our Roman blinds are hand made and blind stitched and our rollers are custom made to order.

Yes, we can make all different styles of Roman blinds.

Yes, we can line Roman blinds with all different linings: block out, cotton,
translucent and interlining

Our Roman blinds are hand made and blind stitched.

Our roller blinds are custom made to suit your home or project. They can be made to fit in the recess of a window or on a window frame and the roll can be customised to suit these options.

Yes! We can help you design the perfect window coverings by taking into consideration structural and functional aspects, sun and privacy control.

Of course! We will provide our professional design advice to help you make a decision best for you and your window furnishings.

You can use blinds for various situations such as light control, privacy, sun glare, energy efficiency and easy maintenance. Roller blinds are a budget friendly alternative and ultimately depends on your specific needs and preferences. Contact us for tailored advice.

Yes, we offer generous discounts to our trade customers and have a VIP trade program with further incentives. Email your business details including ABN, address, and 3 trade references to admin@drapeco.com.au

Yes we do!

Our trade program target interior designers, window covering specialists, contractors, or architects, offering discounts or special pricing, allowing them to purchase products at a reduced price for their projects or clients.

Whereas wholesale is designed for businesses that purchase products in large quantities for resale purposes, often including retailers, distributors, or e-commerce sellers who buy goods directly from us at a discounted price for a minimum order.

Yes, we take on commercial projects.

We offer a variety of options at a fee. Please contact us for more information.

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